Rutgers University will provide periodic updates on its progress in improving student services, based on the recommendations of students at retreats held on all campuses. The following list of improvements in operations, accountability, communications, and safety is not meant to be an exhaustive list but rather a representative sample of the changes being implemented to this point.

Expanded service hours and one-stop operations

• All university offices have been asked to implement standard hours of operation from 8:30 a.m. to 5 p.m., including coverage during lunch.
• In Newark, the registrar, financial aid, student accounting services, and the cashier are open until 6:30 p.m. every Wednesday throughout the semester. The Athletic Center, Health Services, Stonesby Dining Hall and the Robeson Campus Center have also extended their hours.
• In Camden, the cashier’s and registrar’s offices are open until 7 p.m. the first two weeks of the semester. Financial aid remains open until 6 p.m. from mid-August to mid-September.
• In New Brunswick/Piscataway, student accounting services, financial aid, the cashier, registrar, parking, housing, dining and RU Connection Card offices are open until 6 p.m. the first two weeks of each semester; most of these offices also are open every Wednesday until 6 p.m. for the first six weeks of the semester.
• On College Avenue, financial aid, student accounting services, the cashier, dining, and the RUConnection Card are all available in one permanent location in Records Hall. In addition, the registrar is available in Records Hall during the first two weeks of classes and during the drop/add and pre-registration periods each semester.
• On Cook/Douglass, the registrar, financial aid, student accounting services and the cashier are all available under one roof in Waller Hall during the first two weeks of classes. The registrar also is available in Waller Hall during the drop/add and pre-registrations periods each semester.
• On Cook/Douglass, RUConnection Card has added a permanent office in the Post Office and Laundry (PAL) building.
• In New Brunswick/Piscataway, housing has added weekend housekeeping and maintenance crews.
• Student post offices have extended weekend hours during the student move-in period.
• My Classroom Needs, a new online site, allows students and faculty to request classroom repairs on the New Brunswick/Piscataway campus. The site, overseen by Facilities Operations and Services, is available evenings and weekends as well as during normal business hours.

• A full-time student ombudsperson is being established on the New Brunswick/Piscataway campus.  An advisory committee consisting of faculty, students and staff members is being appointed to help shape the parameters of the position and recommend ways to promote this new service.
• Service personnel throughout the university are wearing nametags so students can easily identify the person with whom they are speaking.
• Service providers have been asked to respond to inquiries within 24 hours.
• Many service employees have received enhanced training on standards and behaviors.
• The President’s Recognition Program, including the annual Excellence in Service and Rutgers University Bridge awards, has been instituted to acknowledge exceptional contributions by Rutgers staff.

• An RUinfo Web site was launched at the end of August to provide New Brunswick/ Piscataway students with a handy online reference to such services as cashiering, computing, housing, dining and parking. It also provides frontline staff with immediate access to pertinent information. Newark and Camden are also enhancing their student services Web sites.
• In New Brunswick/Piscataway, a wallet-sized RUinfo telephone survival guide containing all important numbers has been distributed to students.
• myRutgers, the university portal, provides students with a gateway to various online information and services. Students can customize the portal based on their individual needs.
• Newark has established an Office of Commuter Services at the Robeson Campus Center help desk to provide information specifically relevant to commuter students.

• In New Brunswick, a Civilian Emergency Response Team composed of students and staff is working closely with the police department.
• Community Service Officers are now patrolling the 5 th and 6 th Wards in New Brunswick and providing bus route safety patrols. These officers are also supplementing the police and security patrols on the Douglass campus.
• In Camden, there are increased security patrols and faster shuttle service.
• In Newark there is better lighting and increased security, including community policing posts established at the New Street Plaza and Norman Samuels Plaza and a Campus Student Officer Program